FAQs

WHY DO I NEED TO BOOK ONLINE?

Booking ONLINE is faster and more convenient. You don’t have to wait for our opening hours just to call and make a booking. Our online system is accessible 24/7 and you can see ALL available slots immediately. This way you don’t have to call/email and go back and forth trying to find a suitable time to fit your service/s in.

I AM HAVING TROUBLE BOOKING ONLINE.

Our booking system is actually provided by BOOKEO.COM, a global scheduling software provider and is not hosted on our website. It is hosted by BOOKEO and we embed a customised widget on our site hosted on the Amazon servers and should never be down. Plus, we would also know about it as we use the back end as our appointment diary, so if it didn’t work NO ONE would be able to book and we wouldn’t be able to operate. So if you are having issues it is most likely due to a slow internet connection or a browser issue. Try to refresh your browser, delete your cookies or try a different device or a different browser, if all these problems still persist
Email: concierge@coterieatelier.au  and someone will get back to you as soon as possible.

WHERE ARE YOU LOCATED?

We have several locations. Our flagship is at: St James Arcade, Shop 8a, 80 Castlereagh Street, Sydney NSW 2000 (In between David Jones & Cartier) – MAP: LINK

WHAT IF I’M RUNNING LATE OR CAN’T MAKE MY APPOINTMENT?

You can CANCEL/VIEW your bookings by selecting BOOK tab and signing in by selecting the PROFILE icon. Once you SIGN in you will be able to navigate to the area where you can CANCEL. If you have any trouble please email us on Email: concierge@coterieatelier.au

REFUNDS

As per TERMS & CONDITIONS, if you cancel within the cancellation period, we will issue booking account credit and you can rebook at your leisure for the same value.

The system does not allow changes from 24 hours before the scheduled booking time. Technically you are then liable for the total cost of the booking as it will be too late for us to fill that spot with someone else.

Please make sure you change it if you cannot make it. So as a courtesy to us, please LOG back in and CANCEL it rather than simply showing up LATE or NO SHOWING as it is taking up a spot in the queue from someone who may be desperate to get their services done that day and they will miss out.

Please note that no refunds will be issued. Only booking account credit.

HOW DO I CANCEL/VIEW MY BOOKINGS?

You can CANCEL/VIEW your bookings by selecting BOOK tab and signing in by selecting the PROFILE icon. Once you SIGN in you will be able to navigate to the area where you can CANCEL.

If you have any trouble please email us on sayhello@coterieatelier.au

DO YOU ACCEPT CASH?

For the convenience of everyone we only take online payments. This is because everything we do is online and it is hassle free. It is stated on our website and when you book. To make it easier you pay online when you make your booking, so you can just turn up at your booking time, sit back and relax and let the girls take care of you!

WHY DO YOU HAVE DIFFERENT LEVELS?

We have different levels as part of our ongoing training and development for our technicians and our promise to you is to deliver high quality, expert services. The levels allow our technicians to train and learn in a store environment as well as providing reduced pricing for our clients.

I CALLED THE STORE NUMBER BUT IT WENT STRAIGHT TO VOICEMAIL?

We don’t have a store phone. It is for TEXT only when you have an emergency and email won’t do or we need to contact our clients in an emergency. WE ARE DIFFERENT. We are an ONLINE, self service based business. Email is the preferred and ONLY method of communication.

Any enquiries please email: Email: concierge@coterieatelier.au

WHAT IS SO DIFFERENT ABOUT YOUR ELITE PRO BROW SERVICE?

ELITE PRO IS DIFFERENT! We don’t ever just sit you down and start attacking your brows like other places, instead we spend the time analysing and talking you through how to get thicker, fuller brows. Our BROW ENGINEERS will analyse your bone structure, face shape, and brow condition. Your ideal shape will be discussed, as well as showing you what your final brow shape may look like. We take photos before, during and after and will also advise you on what to do to help them grow back. You will be placed on a BROW GROWING PROGRAM, where your growth patterns over the first 6 – 9 weeks will be monitored.